InfluxData
Support
Interested in 24/7 dedicated support or professional services? We are here to help!
Interested in learning more about InfluxData Services options? Contact [email protected]
InfluxDB Cloud Support
| InfluxDB Free Plan |
Usage-Based Plan |
InfluxDB Annual Plans |
InfluxDB Cloud Dedicated |
InfluxDB Enterprise |
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| Community forum |  |
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| Slack | |
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| Cloud infrastructure monitored 24x7 (*) | |
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Not applicable |
| Uptime SLA | Not available | Not available | |
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Not applicable |
| InfluxData Help Desk Support (**) | Not available | Contact Sales | |
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| Dedicated customer success | Not available | Not available | With qualifying annual plan |
With qualifying annual plan |
With qualifying annual plan |
| Professional Services | Not available | Not available | Contact Sales | Contact Sales | Contact Sales |
(*) does not include for support for questions about using, optimizing or troubleshooting InfluxDB itself.
(**) provides access to support engineers to help troubleshoot issues and answer questions about using and optimizing InfluxDB.