Apache Aurora and ServiceNow Integration

Input and output integration overview

This plugin gathers metrics from Apache Aurora schedulers, providing insights necessary for effective monitoring of Aurora clusters.

This output plugin streams metrics from Telegraf directly to a ServiceNow MID Server via HTTP, leveraging the nowmetric serializer for efficient integration with ServiceNow’s Operational Intelligence and Event Management.

Integration details

Apache Aurora

The Aurora plugin is designed to gather metrics from Apache Aurora schedulers. This plugin connects to specified schedulers using their respective URLs and retrieves operational metrics that help in monitoring the health and performance of Aurora clusters. It primarily captures numeric data from the /vars endpoint, ensuring key metrics related to task execution and resource utilization are monitored. The plugin enhances operational insights by utilizing HTTP Basic Authentication for secure access. With optional TLS configuration, it further bolsters security when transmitting data. The plugin provides a robust way to interface with Apache Aurora, reflecting a focus on operational reliability and ongoing performance assessment across distributed systems.

ServiceNow

Telegraf can be used to send metric data directly to a ServiceNow MID Server REST endpoint. Metrics are formatted either using ServiceNow’s Operational Intelligence (OI) format or JSONv2 format, enabling seamless integration with ServiceNow’s Event Management and Operational Intelligence platforms. The serializer batches metrics efficiently, reducing network overhead by minimizing the number of HTTP POST requests. This integration allows users to quickly leverage metrics in ServiceNow for enhanced observability, proactive incident management, and performance monitoring, with ServiceNow’s operational intelligence capabilities.

Configuration

Apache Aurora

[[inputs.aurora]]
  ## Schedulers are the base addresses of your Aurora Schedulers
  schedulers = ["http://127.0.0.1:8081"]

  ## Set of role types to collect metrics from.
  ##
  ## The scheduler roles are checked each interval by contacting the
  ## scheduler nodes; zookeeper is not contacted.
  # roles = ["leader", "follower"]

  ## Timeout is the max time for total network operations.
  # timeout = "5s"

  ## Username and password are sent using HTTP Basic Auth.
  # username = "username"
  # password = "pa$$word"

  ## Optional TLS Config
  # tls_ca = "/etc/telegraf/ca.pem"
  # tls_cert = "/etc/telegraf/cert.pem"
  # tls_key = "/etc/telegraf/key.pem"
  ## Use TLS but skip chain & host verification
  # insecure_skip_verify = false

ServiceNow

[[outputs.http]]
  ## ServiceNow MID Server metrics endpoint
  url = "http://mid-server.example.com:9082/api/mid/sa/metrics"

  ## HTTP request method
  method = "POST"

  ## Basic Authentication credentials
  username = "evt.integration"
  password = "P@$$w0rd!"

  ## Data serialization format for ServiceNow
  data_format = "nowmetric"

  ## Metric format type: "oi" (default) or "jsonv2"
  nowmetric_format = "oi"

  ## HTTP Headers
  [outputs.http.headers]
    Content-Type = "application/json"
    Accept = "application/json"

  ## Optional timeout
  # timeout = "5s"

  ## TLS configuration options
  # tls_ca = "/etc/telegraf/ca.pem"
  # tls_cert = "/etc/telegraf/cert.pem"
  # tls_key = "/etc/telegraf/key.pem"
  # insecure_skip_verify = false

Input and output integration examples

Apache Aurora

1. Dynamic Resource Allocation Monitoring: Utilize the Aurora plugin to build a real-time dashboard displaying metrics related to resource allocation in your Aurora clusters. By aggregating data from multiple schedulers, you can visualize how resources are distributed among various roles (leader and follower), enabling proactive management of resource utilization and helping prevent bottlenecks in production workloads.

2. Alerting on Scheduler Health: Implement alerting mechanisms where the Aurora plugin checks the health of schedulers periodically. If a scheduler role responds with a status that indicates a failure to communicate (non-200 status), alerts can be automatically generated and sent to the operations team via email or messaging apps, ensuring immediate attention to critical issues and maintaining availability in service management.

3. Performance Benchmarking Over Time: By continuously collecting metrics such as job update events and execution times, this plugin can assist teams in benchmarking the performance of their Apache Aurora deployment over time. Relevant metrics can be logged into a time-series database, enabling historical analysis, trend identification, and understanding how changes in the system, such as configuration adjustments or workload changes, impact performance.

4. Integration with CI/CD Pipelines: Integrate the metrics collected via the Aurora plugin with CI/CD pipeline tools to monitor how deployments affect runtime metrics in Aurora. Teams can thereby ensure that new releases do not adversely impact scheduler performance and can roll back changes seamlessly if any metric exceeds predefined thresholds after deployment.

ServiceNow

1. Proactive Incident Management: Utilize the Telegraf and ServiceNow integration to stream infrastructure and application metrics in real-time to ServiceNow Event Management. Automatically trigger incidents or remediation workflows based on thresholds, significantly reducing incident detection and response times.

2. End-to-End Application Monitoring: Deploy Telegraf agents across multiple layers of an application stack, sending performance metrics directly into ServiceNow. Leveraging ServiceNow’s Operational Intelligence, teams can correlate metrics across components, quickly identifying performance bottlenecks.

3. Dynamic CI Performance Tracking: Integrate Telegraf metrics with ServiceNow’s CMDB by using this plugin to push performance data, allowing automatic updates of Configuration Item (CI) health states based on live metrics. This ensures an accurate and current state of infrastructure health in ServiceNow.

4. Cloud Resource Optimization: Collect metrics from hybrid and multi-cloud infrastructures using Telegraf, streaming directly to ServiceNow. Leverage these metrics for real-time analytics, predictive capacity planning, and resource optimization, enabling proactive management and reduced operational costs.

Feedback

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