Cisco Model-Driven Telemetry and ServiceNow Integration

Input and output integration overview

The Cisco Model-Driven Telemetry (MDT) plugin facilitates the collection of telemetry data from Cisco networking platforms, utilizing gRPC and TCP transport mechanisms. This plugin is essential for users looking to implement advanced telemetry solutions for better insights and operational efficiency.

This output plugin streams metrics from Telegraf directly to a ServiceNow MID Server via HTTP, leveraging the nowmetric serializer for efficient integration with ServiceNow’s Operational Intelligence and Event Management.

Integration details

Cisco Model-Driven Telemetry

Cisco model-driven telemetry (MDT) is designed to provide a robust means of consuming telemetry data from various Cisco platforms, including IOS XR, IOS XE, and NX-OS. This plugin focuses on the efficient transport of telemetry data using either TCP or gRPC protocols, offering flexibility based on the network environment and requirements. The gRPC transport is particularly advantageous as it supports TLS for enhanced security through encryption and authentication. The plugin is compatible with a range of software versions on Cisco devices, enabling organizations to leverage telemetry capabilities across their network operations. It is especially useful for network monitoring and analytics, as it enables real-time data collection directly from Cisco devices, enhancing visibility into network performance, resource utilization, and operational metrics.

ServiceNow

Telegraf can be used to send metric data directly to a ServiceNow MID Server REST endpoint. Metrics are formatted either using ServiceNow’s Operational Intelligence (OI) format or JSONv2 format, enabling seamless integration with ServiceNow’s Event Management and Operational Intelligence platforms. The serializer batches metrics efficiently, reducing network overhead by minimizing the number of HTTP POST requests. This integration allows users to quickly leverage metrics in ServiceNow for enhanced observability, proactive incident management, and performance monitoring, with ServiceNow’s operational intelligence capabilities.

Configuration

Cisco Model-Driven Telemetry

[[inputs.cisco_telemetry_mdt]]
 ## Telemetry transport can be "tcp" or "grpc".  TLS is only supported when
 ## using the grpc transport.
 transport = "grpc"

 ## Address and port to host telemetry listener
 service_address = ":57000"

 ## Grpc Maximum Message Size, default is 4MB, increase the size. This is
 ## stored as a uint32, and limited to 4294967295.
 max_msg_size = 4000000

 ## Enable TLS; grpc transport only.
 # tls_cert = "/etc/telegraf/cert.pem"
 # tls_key = "/etc/telegraf/key.pem"

 ## Enable TLS client authentication and define allowed CA certificates; grpc
 ##  transport only.
 # tls_allowed_cacerts = ["/etc/telegraf/clientca.pem"]

 ## Define (for certain nested telemetry measurements with embedded tags) which fields are tags
 # embedded_tags = ["Cisco-IOS-XR-qos-ma-oper:qos/interface-table/interface/input/service-policy-names/service-policy-instance/statistics/class-stats/class-name"]

 ## Include the delete field in every telemetry message.
 # include_delete_field = false

 ## Specify custom name for incoming MDT source field.
 # source_field_name = "mdt_source"

 ## Define aliases to map telemetry encoding paths to simple measurement names
 [inputs.cisco_telemetry_mdt.aliases]
   ifstats = "ietf-interfaces:interfaces-state/interface/statistics"
 ## Define Property Xformation, please refer README and https://pubhub.devnetcloud.com/media/dme-docs-9-3-3/docs/appendix/ for Model details.
 [inputs.cisco_telemetry_mdt.dmes]
#    Global Property Xformation.
#    prop1 = "uint64 to int"
#    prop2 = "uint64 to string"
#    prop3 = "string to uint64"
#    prop4 = "string to int64"
#    prop5 = "string to float64"
#    auto-prop-xfrom = "auto-float-xfrom" #Xform any property which is string, and has float number to type float64
#    Per Path property xformation, Name is telemetry configuration under sensor-group, path configuration "WORD         Distinguished Name"
#    Per Path configuration is better as it avoid property collision issue of types.
#    dnpath = '{"Name": "show ip route summary","prop": [{"Key": "routes","Value": "string"}, {"Key": "best-paths","Value": "string"}]}'
#    dnpath2 = '{"Name": "show processes cpu","prop": [{"Key": "kernel_percent","Value": "float"}, {"Key": "idle_percent","Value": "float"}, {"Key": "process","Value": "string"}, {"Key": "user_percent","Value": "float"}, {"Key": "onesec","Value": "float"}]}'
#    dnpath3 = '{"Name": "show processes memory physical","prop": [{"Key": "processname","Value": "string"}]}'

 ## Additional GRPC connection settings.
 [inputs.cisco_telemetry_mdt.grpc_enforcement_policy]
  ## GRPC permit keepalives without calls, set to true if your clients are
  ## sending pings without calls in-flight. This can sometimes happen on IOS-XE
  ## devices where the GRPC connection is left open but subscriptions have been
  ## removed, and adding subsequent subscriptions does not keep a stable session.
  # permit_keepalive_without_calls = false

  ## GRPC minimum timeout between successive pings, decreasing this value may
  ## help if this plugin is closing connections with ENHANCE_YOUR_CALM (too_many_pings).
  # keepalive_minimum_time = "5m"

ServiceNow

[[outputs.http]]
  ## ServiceNow MID Server metrics endpoint
  url = "http://mid-server.example.com:9082/api/mid/sa/metrics"

  ## HTTP request method
  method = "POST"

  ## Basic Authentication credentials
  username = "evt.integration"
  password = "P@$$w0rd!"

  ## Data serialization format for ServiceNow
  data_format = "nowmetric"

  ## Metric format type: "oi" (default) or "jsonv2"
  nowmetric_format = "oi"

  ## HTTP Headers
  [outputs.http.headers]
    Content-Type = "application/json"
    Accept = "application/json"

  ## Optional timeout
  # timeout = "5s"

  ## TLS configuration options
  # tls_ca = "/etc/telegraf/ca.pem"
  # tls_cert = "/etc/telegraf/cert.pem"
  # tls_key = "/etc/telegraf/key.pem"
  # insecure_skip_verify = false

Input and output integration examples

Cisco Model-Driven Telemetry

1. Real-Time Network Monitoring: Utilize the Cisco MDT plugin to collect network performance metrics from Cisco routers and switches. By feeding telemetry data into a visualization tool, network operators can observe traffic trends, bandwidth usage, and error rates in real-time. This proactive monitoring allows teams to swiftly address issues before they affect network performance, resulting in a more reliable service.

2. Automated Anomaly Detection: Integrate Cisco MDT with machine learning algorithms to create an automated anomaly detection system. By continuously analyzing telemetry data, the system can identify deviations from typical operational patterns, providing alerts for unusual conditions that may signify network problems or security threats, which can aid in maintaining operational integrity.

3. Dynamic Configuration Management: Leveraging the telemetry data collected from Cisco devices, organizations can implement dynamic configuration management solutions that automatically adjust network settings based on current performance indicators. For instance, if the telemetry indicates high utilization on certain links, the system could dynamically route traffic to underutilized paths, optimizing resource usage.

4. Enhanced Reporting and Analytics: Use the Cisco MDT plugin to feed detailed telemetry data into analytics platforms, enabling comprehensive reporting on network health and performance. Historical and real-time analysis can guide decision-making and strategic planning, helping organizations to allocate resources more effectively and understand their network’s operational landscape better.

ServiceNow

1. Proactive Incident Management: Utilize the Telegraf and ServiceNow integration to stream infrastructure and application metrics in real-time to ServiceNow Event Management. Automatically trigger incidents or remediation workflows based on thresholds, significantly reducing incident detection and response times.

2. End-to-End Application Monitoring: Deploy Telegraf agents across multiple layers of an application stack, sending performance metrics directly into ServiceNow. Leveraging ServiceNow’s Operational Intelligence, teams can correlate metrics across components, quickly identifying performance bottlenecks.

3. Dynamic CI Performance Tracking: Integrate Telegraf metrics with ServiceNow’s CMDB by using this plugin to push performance data, allowing automatic updates of Configuration Item (CI) health states based on live metrics. This ensures an accurate and current state of infrastructure health in ServiceNow.

4. Cloud Resource Optimization: Collect metrics from hybrid and multi-cloud infrastructures using Telegraf, streaming directly to ServiceNow. Leverage these metrics for real-time analytics, predictive capacity planning, and resource optimization, enabling proactive management and reduced operational costs.

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