Kernel and ServiceNow Integration

Input and output integration overview

The Kernel plugin collects various statistics about the Linux kernel, including context switches, page usage, and entropy availability.

This output plugin streams metrics from Telegraf directly to a ServiceNow MID Server via HTTP, leveraging the nowmetric serializer for efficient integration with ServiceNow’s Operational Intelligence and Event Management.

Integration details

Kernel

The Kernel plugin is designed exclusively for Linux systems and gathers essential kernel statistics that are not covered by other plugins. It primarily focuses on the metrics available in /proc/stat, as well as the entropy available from /proc/sys/kernel/random/entropy_avail. Additional functionalities include the capture of Kernel Samepage Merging (KSM) data and Pressure Stall Information (PSI), requiring Linux kernel version 4.20 or later. This plugin provides a comprehensive look into system behaviors, enabling better understanding and optimization of resource management and usage. The metrics it collects are critical for monitoring system health and performance.

ServiceNow

Telegraf can be used to send metric data directly to a ServiceNow MID Server REST endpoint. Metrics are formatted either using ServiceNow’s Operational Intelligence (OI) format or JSONv2 format, enabling seamless integration with ServiceNow’s Event Management and Operational Intelligence platforms. The serializer batches metrics efficiently, reducing network overhead by minimizing the number of HTTP POST requests. This integration allows users to quickly leverage metrics in ServiceNow for enhanced observability, proactive incident management, and performance monitoring, with ServiceNow’s operational intelligence capabilities.

Configuration

Kernel

[[inputs.kernel]]
  ## Additional gather options
  ## Possible options include:
  ## * ksm - kernel same-page merging
  ## * psi - pressure stall information
  # collect = []

ServiceNow

[[outputs.http]]
  ## ServiceNow MID Server metrics endpoint
  url = "http://mid-server.example.com:9082/api/mid/sa/metrics"

  ## HTTP request method
  method = "POST"

  ## Basic Authentication credentials
  username = "evt.integration"
  password = "P@$$w0rd!"

  ## Data serialization format for ServiceNow
  data_format = "nowmetric"

  ## Metric format type: "oi" (default) or "jsonv2"
  nowmetric_format = "oi"

  ## HTTP Headers
  [outputs.http.headers]
    Content-Type = "application/json"
    Accept = "application/json"

  ## Optional timeout
  # timeout = "5s"

  ## TLS configuration options
  # tls_ca = "/etc/telegraf/ca.pem"
  # tls_cert = "/etc/telegraf/cert.pem"
  # tls_key = "/etc/telegraf/key.pem"
  # insecure_skip_verify = false

Input and output integration examples

Kernel

1. Memory Optimization through KSM: Utilize the KSM capabilities of this plugin to monitor memory usage patterns in your applications and dynamically adjust the memory allocation strategy based on shared page usage metrics. By analyzing the data collected, you can identify opportunities for consolidating memory and optimizing performance without manual intervention.

2. Real-time System Health Monitoring: Integrate the metrics collected by the Kernel plugin into a real-time dashboard that visualizes key kernel statistics including context switches, interrupts, and entropy availability. This setup allows system administrators to proactively respond to performance issues before they escalate into critical failures, ensuring smooth operation of Linux servers.

3. Enhanced Anomaly Detection: Combine the data from this plugin with machine learning models to predict and detect anomalies in kernel behavior. By continuously monitoring metrics like process forking rates and entropy levels, you can implement an adaptive alerting system that triggers on performance anomalies, allowing for quick responses to potential issues.

4. Resource Usage Patterns Analysis: Use the Pressure Stall Information collected by the plugin to analyze resource usage patterns over time and identify potential bottlenecks under load conditions. By adjusting application performance based on the PSI metrics, you can improve overall resource management and maintain service reliability under varying workloads.

ServiceNow

1. Proactive Incident Management: Utilize the Telegraf and ServiceNow integration to stream infrastructure and application metrics in real-time to ServiceNow Event Management. Automatically trigger incidents or remediation workflows based on thresholds, significantly reducing incident detection and response times.

2. End-to-End Application Monitoring: Deploy Telegraf agents across multiple layers of an application stack, sending performance metrics directly into ServiceNow. Leveraging ServiceNow’s Operational Intelligence, teams can correlate metrics across components, quickly identifying performance bottlenecks.

3. Dynamic CI Performance Tracking: Integrate Telegraf metrics with ServiceNow’s CMDB by using this plugin to push performance data, allowing automatic updates of Configuration Item (CI) health states based on live metrics. This ensures an accurate and current state of infrastructure health in ServiceNow.

4. Cloud Resource Optimization: Collect metrics from hybrid and multi-cloud infrastructures using Telegraf, streaming directly to ServiceNow. Leverage these metrics for real-time analytics, predictive capacity planning, and resource optimization, enabling proactive management and reduced operational costs.

Feedback

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