KNX and ServiceNow Integration

Input and output integration overview

The KNX plugin listens for messages from the KNX home-automation bus via a KNX-IP interface, allowing for real-time data integration from KNX-enabled devices.

This output plugin streams metrics from Telegraf directly to a ServiceNow MID Server via HTTP, leveraging the nowmetric serializer for efficient integration with ServiceNow’s Operational Intelligence and Event Management.

Integration details

KNX

The KNX plugin allows for the listening to messages transmitted over the KNX home-automation bus. It establishes a connection with the KNX bus through a KNX-IP interface, making it compatible with various message datapoint types that KNX employs. The plugin supports service input configuration, wherein it remains active to listen for relevant metrics or events rather than relying solely on scheduled intervals. This inherent characteristic enables real-time data capture from the KNX systems, enhancing automation and integration possibilities for building management and smart home applications. Additionally, this plugin is designed to handle multiple measurements from the KNX data, allowing for a flexible categorization of metrics based on the derived datapoint types, thus broadening the scope of data integration in smart environments.

ServiceNow

Telegraf can be used to send metric data directly to a ServiceNow MID Server REST endpoint. Metrics are formatted either using ServiceNow’s Operational Intelligence (OI) format or JSONv2 format, enabling seamless integration with ServiceNow’s Event Management and Operational Intelligence platforms. The serializer batches metrics efficiently, reducing network overhead by minimizing the number of HTTP POST requests. This integration allows users to quickly leverage metrics in ServiceNow for enhanced observability, proactive incident management, and performance monitoring, with ServiceNow’s operational intelligence capabilities.

Configuration

KNX

[[inputs.knx_listener]]
  ## Type of KNX-IP interface.
  ## Can be either "tunnel_udp", "tunnel_tcp", "tunnel" (alias for tunnel_udp) or "router".
  # service_type = "tunnel"

  ## Address of the KNX-IP interface.
  service_address = "localhost:3671"

  ## Measurement definition(s)
  # [[inputs.knx_listener.measurement]]
  #   ## Name of the measurement
  #   name = "temperature"
  #   ## Datapoint-Type (DPT) of the KNX messages
  #   dpt = "9.001"
  #   ## Use the string representation instead of the numerical value for the
  #   ## datapoint-type and the addresses below
  #   # as_string = false
  #   ## List of Group-Addresses (GAs) assigned to the measurement
  #   addresses = ["5/5/1"]

  # [[inputs.knx_listener.measurement]]
  #   name = "illumination"
  #   dpt = "9.004"
  #   addresses = ["5/5/3"]

ServiceNow

[[outputs.http]]
  ## ServiceNow MID Server metrics endpoint
  url = "http://mid-server.example.com:9082/api/mid/sa/metrics"

  ## HTTP request method
  method = "POST"

  ## Basic Authentication credentials
  username = "evt.integration"
  password = "P@$$w0rd!"

  ## Data serialization format for ServiceNow
  data_format = "nowmetric"

  ## Metric format type: "oi" (default) or "jsonv2"
  nowmetric_format = "oi"

  ## HTTP Headers
  [outputs.http.headers]
    Content-Type = "application/json"
    Accept = "application/json"

  ## Optional timeout
  # timeout = "5s"

  ## TLS configuration options
  # tls_ca = "/etc/telegraf/ca.pem"
  # tls_cert = "/etc/telegraf/cert.pem"
  # tls_key = "/etc/telegraf/key.pem"
  # insecure_skip_verify = false

Input and output integration examples

KNX

1. Smart Home Energy Monitoring: Utilize the KNX plugin to monitor energy consumption across various devices in a smart home setup. By configuring measurements for different appliances, users can gather real-time data on power usage, enabling them to optimize energy consumption and reduce costs. This setup can also integrate with visualization tools to provide insights into energy trends and usage patterns.

2. Automated Lighting Control System: Leverage this plugin to listen for lighting status updates from KNX sensors in a building. By capturing measurements related to illumination, users can develop an automated lighting control system that adjusts the brightness based on the time of day or occupancy, enhancing comfort and energy efficiency.

3. HVAC Performance Tracking: Implement the KNX plugin to track temperature and ventilation data across different zones in a building. By monitoring these metrics, facilities managers can identify trends in HVAC performance, optimize climate control strategies, and proactively address maintenance needs to ensure consistent environmental quality.

4. Integrated Security Solutions: Use the plugin to capture data from KNX security sensors, such as door/window open/close statuses. This information can be routed into a central monitoring system, providing real-time alerts and enabling automated responses, such as locking doors or activating alarms, thus enhancing the building’s security posture.

ServiceNow

1. Proactive Incident Management: Utilize the Telegraf and ServiceNow integration to stream infrastructure and application metrics in real-time to ServiceNow Event Management. Automatically trigger incidents or remediation workflows based on thresholds, significantly reducing incident detection and response times.

2. End-to-End Application Monitoring: Deploy Telegraf agents across multiple layers of an application stack, sending performance metrics directly into ServiceNow. Leveraging ServiceNow’s Operational Intelligence, teams can correlate metrics across components, quickly identifying performance bottlenecks.

3. Dynamic CI Performance Tracking: Integrate Telegraf metrics with ServiceNow’s CMDB by using this plugin to push performance data, allowing automatic updates of Configuration Item (CI) health states based on live metrics. This ensures an accurate and current state of infrastructure health in ServiceNow.

4. Cloud Resource Optimization: Collect metrics from hybrid and multi-cloud infrastructures using Telegraf, streaming directly to ServiceNow. Leverage these metrics for real-time analytics, predictive capacity planning, and resource optimization, enabling proactive management and reduced operational costs.

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