MavLink and ServiceNow Integration

Input and output integration overview

This plugin collects metrics from MavLink-compatible flight controllers like ArduPilot and PX4, enabling live data ingestion from unmanned systems such as drones and boats.

This output plugin streams metrics from Telegraf directly to a ServiceNow MID Server via HTTP, leveraging the nowmetric serializer for efficient integration with ServiceNow’s Operational Intelligence and Event Management.

Integration details

MavLink

The MavLink plugin is designed to gather metrics from MavLink-compatible flight controllers such as ArduPilot and PX4. It provides a mechanism to live ingest flight metrics from various unmanned systems, including drones, planes, and boats. By utilizing the ArduPilot-specific MavLink dialect, the plugin parses a wide range of messages as documented in the MavLink documentation. It enables seamless integration of telemetry data, allowing for detailed monitoring and analysis of flight operations. Users must be cautious, as this plugin may generate a substantial volume of data; thus, filters are available to limit the metrics collected and transmitted to output plugins. Additionally, configuration options allow customization of which messages to receive and how to connect to the flight controller.

ServiceNow

Telegraf can be used to send metric data directly to a ServiceNow MID Server REST endpoint. Metrics are formatted either using ServiceNow’s Operational Intelligence (OI) format or JSONv2 format, enabling seamless integration with ServiceNow’s Event Management and Operational Intelligence platforms. The serializer batches metrics efficiently, reducing network overhead by minimizing the number of HTTP POST requests. This integration allows users to quickly leverage metrics in ServiceNow for enhanced observability, proactive incident management, and performance monitoring, with ServiceNow’s operational intelligence capabilities.

Configuration

MavLink

[[inputs.mavlink]]
  ## Flight controller URL supporting serial port, UDP and TCP connections.
  ## Options are documented at
  ##   https://mavsdk.mavlink.io/v1.4/en/cpp/guide/connections.html.
  ##
  ## Examples:
  ## - Serial port: serial:///dev/ttyACM0:57600
  ## - TCP client:  tcp://192.168.1.12:5760
  ## - UDP client:  udp://192.168.1.12:14550
  ## - TCP server:  tcpserver://:5760
  ## - UDP server:  udpserver://:14550
  # url = "tcp://127.0.0.1:5760"

  ## Filter to specific messages. Only the messages in this list will be parsed.
  ## If blank or unset, all messages will be accepted. Glob syntax is accepted.
  ## Each message in this list should be lowercase camel_case, with "message_"
  ## prefix removed, eg: "global_position_int", "attitude"
  # filter = []

  ## Mavlink system ID for Telegraf. Only used if the mavlink plugin is sending 
  ## messages, eg. when `stream_request_frequency` is 0 (see below.)
  # system_id = 254

  ## Determines whether the plugin sends requests to subscribe to data.
  ## In mavlink, stream rates must be configured before data is received.
  ## This config item sets the rate in Hz, with 0 disabling the request.
  ## 
  ## This frequency should be set to 0 if your software already controls the 
  ## rates using REQUEST_DATA_STREAM or MAV_CMD_SET_MESSAGE_INTERVAL
  ## (See https://mavlink.io/en/mavgen_python/howto_requestmessages.html)
  # stream_request_frequency = 4

ServiceNow

[[outputs.http]]
  ## ServiceNow MID Server metrics endpoint
  url = "http://mid-server.example.com:9082/api/mid/sa/metrics"

  ## HTTP request method
  method = "POST"

  ## Basic Authentication credentials
  username = "evt.integration"
  password = "P@$$w0rd!"

  ## Data serialization format for ServiceNow
  data_format = "nowmetric"

  ## Metric format type: "oi" (default) or "jsonv2"
  nowmetric_format = "oi"

  ## HTTP Headers
  [outputs.http.headers]
    Content-Type = "application/json"
    Accept = "application/json"

  ## Optional timeout
  # timeout = "5s"

  ## TLS configuration options
  # tls_ca = "/etc/telegraf/ca.pem"
  # tls_cert = "/etc/telegraf/cert.pem"
  # tls_key = "/etc/telegraf/key.pem"
  # insecure_skip_verify = false

Input and output integration examples

MavLink

1. Real-Time Fleet Monitoring: Utilize the MavLink plugin to create a centralized dashboard for monitoring multiple drones in real-time. By ingesting metrics from various flight controllers, operators can oversee the status, health, and location of all drones, allowing for quick decision-making and enhanced situational awareness. This integration could significantly improve coordination during large-scale operations, like aerial surveys or search and rescue missions.

2. Automated Anomaly Detection: Leverage MavLink in conjunction with machine learning algorithms to detect anomalies in flight data. By continuously monitoring metrics such as altitude, speed, and battery status, the system can alert operators to deviations from normal behavior, potentially indicating technical malfunctions or safety issues. This proactive approach can enhance safety and reduce the risk of in-flight failures.

3. Data-Driven Maintenance Scheduling: Integrate the data collected through the MavLink plugin with maintenance management systems to optimize maintenance schedules based on actual flight metrics. Analyzing the collected data can highlight patterns indicating when specific components are likely to fail, thereby enabling predictive maintenance strategies that minimize downtime and repair costs.

4. Enhanced Research Analytics: For academic and commercial UAV research, MavLink can be used to gather extensive flight data for analysis. By compiling metrics over numerous flights, researchers can uncover insights related to flight patterns, environmental interactions, and the efficiency of different drone models. This can foster advancements in UAV technology and broader applications in autonomous systems.

ServiceNow

1. Proactive Incident Management: Utilize the Telegraf and ServiceNow integration to stream infrastructure and application metrics in real-time to ServiceNow Event Management. Automatically trigger incidents or remediation workflows based on thresholds, significantly reducing incident detection and response times.

2. End-to-End Application Monitoring: Deploy Telegraf agents across multiple layers of an application stack, sending performance metrics directly into ServiceNow. Leveraging ServiceNow’s Operational Intelligence, teams can correlate metrics across components, quickly identifying performance bottlenecks.

3. Dynamic CI Performance Tracking: Integrate Telegraf metrics with ServiceNow’s CMDB by using this plugin to push performance data, allowing automatic updates of Configuration Item (CI) health states based on live metrics. This ensures an accurate and current state of infrastructure health in ServiceNow.

4. Cloud Resource Optimization: Collect metrics from hybrid and multi-cloud infrastructures using Telegraf, streaming directly to ServiceNow. Leverage these metrics for real-time analytics, predictive capacity planning, and resource optimization, enabling proactive management and reduced operational costs.

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