InfluxDB Insights

Maintain the health of your InfluxDB Enterprise system with proactive support from InfluxData’s customer support team

Enhanced visibility for Enterprise Clusters

InfluxDB Insights is an optional service included with InfluxDB Enterprise. InfluxDB Insights sends health metric data from customer Enterprise clusters directly to InfluxData’s cloud-based operations center. This data provides InfluxData’s support team with visibility into system performance, enabling quicker resolution times. InfluxDB Insights Diagram

Benefits

Reduced burden

Data acquired via InfluxDB Insights means that customers spend less time and resources collecting and transmitting data when issues arise.

Faster resolution

InfluxDB Insights data allows InfluxData support to accelerate diagnostic and resolution measures, restoring your system to full health faster.

Proactive monitoring

InfluxData support uses the same alerting system for InfluxDB Insights that it uses for its own fully-managed Cloud solution, enabling them to identify potential issues before they affect service.

Frequently Asked Questions

Is InfluxDB Insights Free?

Yes, InfluxDB Insights is a free, optional service included with InfluxDB Enterprise subscriptions.

How do I configure InfluxDB Insights?

Get in touch with customer support. Our team will provide a specific Telegraf config file that customers install on their InfluxDB Enterprise cluster. InfluxDB Insights requires no additional hardware and the process typically takes less than an hour. InfluxData Support is available to assist, if necessary.

What information does InfluxDB Insights send to InfluxData Support?

InfluxDB Insights sends a pre-defined set of generic cluster health metrics on InfluxDB Enterprise cluster hardware and database statistics. InfluxDB Insights does __not__ send any business or application-level data. Customers can also opt to send log details, which InfluxData Support recommends because it enables faster and more detailed issue diagnosis.

Does InfluxDB Insights require me to open my InfluxDB Enterprise cluster to InfluxData Support?

No. InfluxDB Insights creates a one-way, read-only flow of information from an InfluxDB Enterprise cluster to the cloud-based InfluxData operations center. InfluxData Support is not able to write data to, or otherwise access an InfluxDB Enterprise cluster.

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