InfluxData COVID-19 Customer Questions & Answers
The health and safety of our employees, as well as the mitigation of potential service disruptions to our customers, are the top priorities for InfluxData. Our company has a majority-remote workforce with teams distributed across the U.S. and Europe. Given the current global situation with COVID-19, we have implemented a work-from-home policy to promote the health and wellbeing of our employees, their families, and our communities.
As a remote-first company, we have natural resilience and processes in place to continue to deliver on all aspects of our business — including product development and delivery of support services. Our engineering, operations, and data processing facilities are designed and deployed in multiple, globally distributed regions. At this time, we do not anticipate any impact on our ability to continue to render services to our customers.
Will in-person meetings with sales and service delivery (e.g, consulting, training) still take place?
The health and safety of our employees, customers and partners are important to us. We have a robust remote-trained team that can handle most inquiries and interactions via phone, email and video. Should an in-person interaction be deemed critical, we can work with you to determine the best course of action. Please contact your sales representative and/or customer success manager.
Will InfluxData still participate at industry events?
We have decided to not participate in any event or gathering with more than 50 people, or those requiring business travel, until the end of April. We will evaluate and update this approach as the situation progresses.
What will happen to Time Series Meetups?
We are working with local time series meetup organizers and transitioning most of them to virtual events.
What will happen to InfluxDays London?
InfluxDays London is still scheduled to take place on 9-10 June, 2020. However, we are constantly reviewing this plan based on the latest information. Please be assured that if there are any changes to the event, we will notify registrants and issue full refunds for the tickets.
Who will be our primary point of contact if our account executive (AE) and/or Customer Success Manager (CSM) is out for an extended period?
In the event that your AE or CSM needs to be out of work for an extended period due to illness, we will contact you with a plan for the duration of their absence. Our team members are all cross-trained, and their ongoing thorough record-keeping enables them to step in for one another if needed.
What are the plans to cover widespread employee absences in the event that the situation gets more serious?
Our company has a majority-remote workforce with teams distributed across the U.S. and Europe. This structure offers a natural resilience and the inherent advantage of having tools and processes in place to continue our business operations uninterrupted.