All Customers / Customer Story
ChatID is an application that e-commerce websites can embed on their site to give customers the opportunity to chat with product experts on product pages. So, if you’re shopping for a Samsung TV on Walmart, you can chat directly with people at Samsung. ChatID is building a network of retailers and brands so that customers can chat with any brand. The brands offering chat can continue to use their existing chat system because ChatID integrates with most chat providers, i.e. Olark, LivePerson, Salesforce, etc.
Improved customer experience