ChatID

ChatID
ChatID is an application that e-commerce websites can embed on their site to give customers the opportunity to chat with product experts on product pages. So, if you're shopping for a Samsung TV on Walmart, you can chat directly with people at Samsung. They're building a network of retailers and brands so that customers can chat with any brand. The brands offering chat can continue to use their existing chat system because ChatID integrates with most chat providers, i.e. Olark, LivePerson, Salesforce, etc.

Customer Success Story: ChatID

ChatID uses InfluxDB to create time series data sent from their JavaScript application for use in their customer analytics and internal event monitoring systems. The most compelling feature for them was the ability for InfluxDB to handle the sheer number of data writes and still permit querying with amazing performance. ChatID even wrote a SQL query generator in Python to be able to compose queries for the different data models that they store. The bonus is that InfluxDB has been also been very simple to operate and maintain.

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