InfluxDB Cloud Pricing FAQ
Billing
What services and regions is InfluxDB Cloud available in?
- Amazon Web Services (AWS): US West (Oregon), US East (Virginia), Europe (Frankfurt)
- Azure: East US (Virginia), West Europe (Amsterdam)
- Google Cloud Platform: US Central (Iowa)
How does the Usage-Based Plan pricing work for InfluxDB Cloud?
- Data In: The total amount of uncompressed data ingested (measured in MB) in InfluxDB Cloud via line protocol, the API, the client libraries, or Telegraf.
- Query Count: The total count of individual query executions as generated by Dashboards, Tasks, Alerts, Data Explorer, etc. Measured in queries per month.
- Storage (GB- hour): Storage, measured in GB-hour, consumed by the data retained in your InfluxDB Cloud account. For example, 10 GB stored for 1 hour, and 1 GB stored for 10 hours, are both counted as 10 GB-hours.
- Data Out: the total volume of data returned to the user in response to queries (measured in GB per month).
How can I track my usage and my monthly accrued charges?
How is a query execution defined?
- InfluxDB browser clients, running features such as Data Explorer and Dashboards
- InfluxDB client libraries for JavaScript, Python, Go, etc.
- Third-party apps, such as Grafana
- InfluxDB CLI, the command line interface run from a terminal
- Queries posted via InfluxDB HTTP API, using a tool such as curl
- Tasks and Alert Checks running in the InfluxDB Cloud account
How is the Query Count vector counted?
When does my billing cycle start and end?
Do you offer volume discounts or discounts for annual commitments?
Are there payment methods available other than credit card (i.e. invoice, ACH direct debit)?
What should I expect on failed or late payments for my account?
What to expect |
|
---|---|
After 1st credit card decline | After the 1st decline against your credit card, we will perform up to 2 retries to charge the card provided on the account every 72 hrs. During this period, you can update your payment method from the Billing page at any time to successfully process your payment without any disruption to your service. |
7 days after 1st credit card decline (or after 3 credit card declines) | We will disable all operations to your account except data writes. Your data writes will continue to function but your dashboards, tasks, etc. will fail. During this period, you can update your payment method from the Billing page at any time to successfully process your payment and re-enable normal operations. |
14 days after your first credit card decline | We will completely disable your account including data writes. During this period, you must contact us at [email protected] to complete the successful processing of your payment and re-enable normal operations. |
After 21 days from your first credit card decline | Your account will be suspended for non-payment. You must settle your final bill before we allow you to get a copy of your data. Contact us at [email protected] to settle your final bill and get the last backup of your data. |
Can I pause or cancel my InfluxDB Cloud service?
Self-Service Pause
You can stop sending all of your writes and queries to the InfluxDB Cloud service at any time and halt incurring additional charges (if applicable). However, you will continue to pay for storage. If you do not require a backup of your data, you can delete the buckets associated with your account to prevent additional charges.Backup of Data
If you require a backup of your data upon the cancellation of your service, your bill will be prorated from the time of service cancellation to ensure that you only pay for what you used while we backup your data. As part of your cancellation request, please indicate that you would like a backup of your data and our support team will coordinate providing that with you.My project needs a Proof of Concept. Can InfluxData help?
Free Plan
What is InfluxDB Cloud Free Plan?
- Writes: 5MB every 5 minutes
- Tasks & Queries: 300MB every 5 minutes
- Storage: 30 days of retention
- Cardinality: Up to 10,000 series
- Alerting: 2 alert checks and 2 notification rules
- Also, you can create up to:
- 5 dashboards
- 5 tasks
- 2 databases to store your time series data
How will I know when I have reached a service quota?
How do I increase the service quotas for the Free Plan?
Will my InfluxDB Cloud Free Plan expire?
What support options are available with the Free Plan?
Usage-Based Plan
How do I upgrade from Free Plan to the Usage-Based Plan?
What should I expect in terms of service quotas when I switch to Usage-Based Plan?
- You can create:
- Unlimited dashboards
- Unlimited tasks
- Unlimited alert checks and notification rules
- Unlimited data retention
- Unlimited databases
- Unlimited users
- Up to 1,000,000 series (cardinality)
- Writes: 300 MB every 5 minutes
- Tasks & Queries: 3000 MB every 5 minutes
- Storage: unlimited retention
How do I request a rate limit increase as a Usage-Based Plan user?
Once I switch to Usage-Based Plan, can I downgrade to the Free Plan?
What support options are available for the Usage-Based Plan?
What's next?
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