HipChat is Atlassian's web service for group chat, video chat, and screen sharing. It also features cloud-based file storage, searchable message-history and inline-image viewing. The software is available to download onto computers running Windows, Mac or Linux, as well as Android and iOS smartphones and tablets. Since 2014, HipChat has used a freemium model, as much of the service is free with some additional features requiring organizations to pay per month. HipChat was launched in 2010 and acquired by Atlassian in 2012. In September 2017 Atlassian replaced the cloud-based HipChat with a new cloud product called Stride, with HipChat continuing on as the client-hosted HipChat Data Center.
End-to-End Visibility with Fast Time to Resolution
Send Kapacitor alerts to HipChat for proper routing and escalation to get the issue resolved to reduce time to resolution. Kapacitor is an open source data processing framework that makes it easy to create alerts, run ETL jobs and detect anomalies. The Kapacitor and HipChat integration allows teams to:
- Collect and use metrics and events data to identify and analyze potential issues
- Set up automatic escalation of alerts
- Schedule on-call duty for IT, Ops, or dev teams
The Event Handler Setup Guide provides step-by-step instructions on setting up Kapacitor with HipChat. To allow Kapacitor to post to HipChat, click here for information on how to get your room id and tokens.
The primary features of HipChat are chat rooms, one-on-one messaging, searchable chat history, image sharing, 5 GB of file storage, and SMS messaging for one-on-one conversations.
A premium version adds video calling, screen sharing, unlimited file storage, history retention controls, and a virtual machine version allows HipChat to run within corporate firewalls. A guest access mode allows users outside of the organization to join a group chat via a shareable URL. The product is available as a mobile client, web client and downloadable native application.