InfluxData Subprocessors

Current as of June 27, 2018

InfluxData Inc. (“InfluxData”) uses certain subprocessors, subcontractors and content delivery networks to assist it in providing the InfluxData Services as described in the Software License Subscription Agreement (“Agreement”). Defined terms used herein shall have the same meaning as defined in the Agreement.

What is a Subprocessor

A subprocessor is a third party data processor engaged by InfluxData, who has or potentially will have access to or process Service Data (which may contain Personal Data). InfluxData engages different types of subprocessors to perform various functions as explained in the tables below. InfluxData refers to third parties that do not have access to or process Service Data but who are otherwise used to provide the Services as “subcontractors” and not subprocessors.

Service Specific Subprocessors

InfluxData works with certain third parties to provide specific functionality within the Services. These providers are the Subprocessors set forth below. In order to provide the relevant functionality these Subprocessors access Service Data. Their use is limited to the indicated Services.

Entity Name Purpose Applicable Services Entity Country Amazon owns Amazon Elastic Compute Cloud (Amazon EC2), which is a web service that provides secure, resizable compute capacity in the cloud. All InfluxCloud services are hosted on EC2 instances. Amazon Elastic Block Store (Amazon EBS) provides persistent block storage volumes for use with Amazon EC2 instances in the AWS Cloud. All data from users is stored in EBS. Amazon Simple Storage Service (Amazon S3) is an object storage built to store and retrieve any amount of data from anywhere. We back up data from EBS into S3 for disaster recovery. InfluxCloud Global
Auth0 Auth0 provides a universal authentication & authorization platform for web. We use Auth0 for securing access and permissions for InfluxCloud services. User credentials are stored in Auth0. InfluxCloud US
Cloudflare, Inc. Cloudflare, Inc. (“Cloudflare”) provides content distribution, security and DNS services for web traffic transmitted to and from the InfluxData website. This allows InfluxData to efficiently manage traffic. The primary information Cloudflare has access to is information in and associated with the InfluxData website URL that the End-User is interacting with (which includes End-User IP address). Service Data is not transmitted through Cloudflare’s systems, therefore Cloudflare does not have access to this information. InfluxData website United States Honeybadger is used for real-time error reporting and alerting for the InfluxCloud onboarding application. InfluxCloud US
Papertrail Papertrail is an online tool for log management. The logs from our InfluxCould services are archived in this tool. InfluxCloud US Salesforce provides a Customer Relationship Management (CRM) platform. Customer contact and lead data is stored in Salesforce who secures this information. Salesforce also provides Heroku, which is a cloud platform used to run auxiliary services for InfluxCloud, such as the e-commerce portal used for user registration and account management. InfluxData Website, InfluxCloud, and InfluxEnterprise US
Stripe Stripe builds tools for processing payments on the internet. InfluxData uses Stripe for charging customer credit cards for billing purposes. InfluxCloud US
Zendesk Zendesk Support is a system for tracking, prioritizing, and solving customer support tickets. Customers are given access to Zendesk where they can open tickets and manage their requests to the InfluxData team. Customer Support US
Zuora Zuora creates cloud-based software that enables companies to manage a subscription business. InfluxData uses Zuora for managing subscriptions and associated billing activities for InfluxCloud. InfluxCloud US
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