Privacy Notice

Effective Date: February 14, 2020

At InfluxData Inc., including InfluxData Operations UK LTD (“InfluxData”, “we”, “us” or “our”), we care about your privacy. This Privacy Notice sets out how we may collect and use your information in connection with your use of our websites, mobile applications, or any of our products or services that reference or otherwise incorporate this Privacy Notice (collectively “the Services”).

We recognize that privacy is an ongoing responsibility and we will update this Privacy Notice as we adopt new privacy practices. If we make any material changes to this Privacy Notice, we will notify you by email or by means of a notice on InfluxData.com.
Please note that this Privacy Notice does not apply in the following circumstances:

Third-party sites: The Services may include links or references to websites, services or materials that are not controlled by us (collectively “Third-Party Sites”). This Privacy Notice does not apply to Third-Party Sites, which are subject to their own privacy notices.

Existing Customers and Users: In some cases, we may access or use your information on behalf of your organization who is our customer. In such cases, we will treat your information as prescribed in the respective agreements between us and your organization, rather than as described in this Privacy Notice. Please reach out to your organization for more information or if you would like to exercise any of your data subject rights in connection with our use of your information.

InfluxData staff and employees: If you are an employee or other staff working for InfluxData, InfluxData’s employee privacy notices will take precedence over this Privacy Notice. Please contact [email protected] with any questions.

1. INFORMATION WE COLLECT ABOUT YOU.

We will only collect your personal data (“information”) about you in accordance with applicable law. The information we collect depends on the context of your interactions with us and the choices you make, including your own privacy settings and the specific Services you use. In general, however, we collect the following categories of information about you:

  • personal identifiers (such as real name, alias, postal address, unique personal identifier, online identifier internet protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers);
  • protected classification information (such as demographic information you provide to us);
  • commercial information (such as products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies, financial information in connection with your purchases);
  • internet or other electronic network activity information (ie browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement);
  • geolocation information;
  • audio/visual information;
  • professional, educational or employment related information;
  • any other information you communicate to us directly; and
  • inferences drawn from the foregoing.

2. SOURCES OF INFORMATION.

We may collect your information both online (for example, through your use of our websites and products) and offline (for example, at events) and we may combine information collected from disparate sources.

Most of the information we collect about you is provided directly by you to us.

For example, we receive and store the information you voluntarily enter on our Services or otherwise provide to us (e.g., when you register for and use the Services, when you make payments to us, or submit requests for support to us or when you have a direct communication with us). Such information typically includes personal identifiers, commercial information, protected classification information and professional or educational information. If you do not want to provide us with your information you may decide at any time not to visit our sites, install our apps, or provide information directly to us. However, if you choose not to provide us with certain information, we may not be able to provide certain Services to you.

Third-party collection. Where permitted by law, we may also collect information about you from various third-parties, including your company, marketers, partners, researchers, customers or vendors, suppliers or from public online sources. Such information typically includes personal identifiers, commercial information, and professional or educational information.

Cookies and related technologies. In some cases, we may also passively collect information about you and your use of our Services through the use of cookies, server logs, web beacons, navigational data collection (clickstream, log files, server logs, etc.) and related technologies. See our Cookie Notice for more information.

3. HOW WE USE YOUR INFORMATION.

In accordance with applicable laws and regulations, we use the information that we collect from you for such purposes as communicating with you, facilitating and responding to your requests, providing our Services, processing your transactions, customizing and improving your experience, providing you with quality assurance and support for our Services, preventing or investigating fraudulent or inappropriate uses of our Services, and for research and analytics purposes.

We may also use your information as otherwise disclosed to you at the point of the collection of your information.

From time to time, electronic communications we provide may contain codes that enable our database to understand whether the communication was opened and/or what links (if any) you have clicked. We may combine such information with other information we have about you and may use this information to improve your experience with our Services and/or provide customized communications to you.

Marketing opt-outs. Where permitted by applicable law, and with your prior consent where required by applicable law, we may use your information for marketing purposes and to provide you with promotional update communications about our products and services. You can unsubscribe from further marketing at any time by selecting the "unsubscribe" link at the end of the marketing and promotional update communications to you, or by submitting your request to [email protected]. Please keep in mind that if you unsubscribe from our marketing communications, we may still contact you for other legitimate reasons (e.g. in relation to an order you placed, an inquiry you made, a membership you undertook, an event for which you registered, a legally required notice, etc.).

4. WHEN WE SHARE YOUR INFORMATION WITH OTHERS.

We will share your information with third-parties solely as permitted by law and only as described in this Privacy Notice or otherwise disclosed to you at the point of the collection of your information. Any third-parties that we may share your information with are obliged to keep your information confidential, secure and protected in a manner no less protective of your information than this Privacy Notice.

We may disclose your information to our affiliates, consultants, service providers, and contractors we use to facilitate the Services and our business operations. These parties provide services directly to us such as payment services, fulfillment services, technical support, advertising support, public relations, media and marketing services, legal services, call-in centers, e-commerce and other web-related services such as web hosting and web monitoring services. All such parties are under contractual obligations to safeguard your information and are not permitted to use your information for their own purposes.

We may disclose your information if required to do so by law or if we have a good faith belief that disclosure is necessary to (1) comply with the law or as applicable, to bring or defend against a legal action; (2) respond to governmental and/or law enforcement requests; (3) protect and defend our rights or property; or (4) act in an emergency to protect someone’s safety.

Finally, we may disclose your information if we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider. Your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract.

5. INTERNATIONAL TRANSFER OF YOUR INFORMATION.

We may process your information in the United States or any other country in which we have a presence or data processing facility. Similarly, we may transfer information from the country in which you are located to the United States or any other country in which we have a presence or data processing facility. We will comply with all applicable laws relating to the processing and transfer of your information. Where applicable law requires consent for such international processing or transfer, we will seek consent from you independent of this Privacy Notice.

6. USERS IN THE EUROPEAN ECONOMIC EEA.

If you are located in the European Economic Area (EEA), you may have the right to request access to your personal data; request correction of the personal data that we hold about you; request erasure of your personal data; object to processing of your personal data; request the restriction of processing of your personal data or request the transfer of your personal data to another party. Additionally, you may have the right to file a complaint with your applicable supervisory authority. A list of Supervisory Authorities is available here: https://edpb.europa.eu/about-edpb/board/members_en

We may need to request specific information from you to help us confirm your identity and applicable rights. We may, in limited circumstances, refuse to comply with your request or charge you a reasonable fee if your requests are clearly unfounded or excessive. In all cases, we will notify you of any fee in advance. Alternatively, we may refuse to comply with the request in such circumstances. To obtain more information about exercising your rights, please contact us at: [email protected].

Where we are acting as a data controller under EEA privacy laws, we process your personal data only (i) where the processing is in our legitimate interests (which are not overridden by your data protection interests or fundamental rights and freedoms); (ii) where we need the information to perform a contract with you; or (iii) where we have collected your consent to do so. For the sake of clarity, where we are using your information based on the legal basis of consent, we will seek consent from you independent of this Privacy Notice. You can withdraw such consent at any time by contacting us at: [email protected].

Where your information originates in the EEA and is transferred outside the EEA, we will take all steps reasonably necessary to ensure that your data is subject to appropriate safeguards, such as relying on a recognized legal adequacy mechanism, and that it is treated securely and in accordance with this privacy policy.

We may also process your personal data in our role as a data processor for your organization. In such cases, your company is acting as the data controller and we are processing your information on behalf of your organization. For more information, please reach out to your company.

7. CALIFORNIA RESIDENTS.

If you are a California consumer, you may have additional rights under the California Consumer Privacy Act of 2018 (“CCPA”) regarding how we use and share your information, including:

  • The right to access your information;
  • The right to request further details about how we collect, use, disclose or sell your information;
  • The right to request that we delete your information that we collected from you;
  • The right to opt-out of the sale of your information, if applicable; and
  • The right not to receive discriminatory treatment from us based on your exercising of any other consumer rights under the CCPA.

To make a consumer rights request or to obtain more information about exercising your rights, including how to designate an authorized agent to make a consumer request for you, please contact us at: [email protected]. Please be advised that upon the receipt of your request, we may ask you to provide additional information so that we can verify your identity and process your request.

For the purposes of the CCPA, we do not sell your personal information, except where you explicitly consent to such sale, in which case we will present you with further information about how your information may be sold and your ability to opt-out of such sale at the time of collection.

8. SECURITY AND DATA RETENTION.

We follow generally accepted industry standards to protect your information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction, whether in transmission or storage. Although we will exercise reasonable care in providing secure transmission of information between your computer and our servers, we cannot ensure or warrant the security of any information transmitted to us over the Internet and we accept no liability for any unintentional disclosure. We will retain your information in accordance with applicable law and, in general, for no longer than necessary for the purposes for which your information was processed by us. Where there are technical limitations that prevent deletion or anonymization, we will safeguard and limit the use of information as required by applicable law.

9. PRIVACY SHIELD.

InfluxData Inc. (in this section, “we,” “us” and “our” refer only to InfluxData Inc.) complies with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland transferred to the United States pursuant to Privacy Shield. We have certified that we adhere to the Privacy Shield Principles with respect to such data. If there is any conflict between the policies in this privacy policy and data subject rights under the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/

With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, InfluxData Inc is subject to the regulatory and enforcement powers of the U.S. Federal Trade Commission.

Pursuant to the Privacy Shield Frameworks, EU and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under Privacy Shield, should direct their query to [email protected]. If requested to remove data, we will respond within a reasonable timeframe.

We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to [email protected].

In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

InfluxData Inc.’s accountability for personal data that it receives in the United States under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, InfluxData Inc. remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process personal data on its behalf do so in a manner inconsistent with the Principles, unless InfluxData Inc. proves that it is not responsible for the event giving rise to the damage.

In compliance with the Privacy Shield Principles, we commit to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union and Swiss individuals with Privacy Shield inquiries or complaints should first contact us at [email protected].

We have further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. This service is provided free of charge to you.

If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction.

10. PUBLIC FORUMS.

The Services may, from time to time, make public chat rooms, message boards, news groups and/or other public forums available to you. All information that is disclosed in these public forums becomes public information.

11. CHILDREN.

The Services are not intended for or directed to children and we do not knowingly collect any information from children under 13 years of age through the Services. If we learn that we have collected information from children under 13, we will promptly take steps to delete such information.

12. CONTACT US.

If you would like to opt-out of select communications from us or if you have questions or concerns related to this Privacy Notice, you may send us an email at: [email protected].

You may also contact us by mail at our primary place of business:

InfluxData Inc.
799 Market Street
Suite 400
San Francisco, CA 94103
Attn: Privacy & Legal

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