Serko

Serko is a corporate travel software company that works to transform the way businesses manage travel and expenses. Serko helps companies drive down the cost of their travel program using smart technology, and helps make the process of booking and managing travel and reconciling expenses a positive experience for customers.

Serko has been leading the way with innovative, integrated travel and expense solutions since 2007. Since then, the company has listed on the New Zealand and Australian Stock Exchanges (Ticker: SKO), built a global team of around 200 people, and developed a blue-chip customer base in more than 35 countries around the world. Today, more than 6,000 corporate customers across Asia Pacific, North America, and Europe rely on Serko to help them manage their corporate travel programs and make sense of their corporate expenses.

Customer Success Story: Serko

Serko is storing SLIs in InfluxDB and using Grafana to display this information. The goal is to be proactive, catching any latency, error rates, etc., before customers can complain. The company chose InfluxDB to store measured data so they can hook it with any representational tool. Serko was able to adopt a data-driven and proactive mindset, which was a huge win for the company and customer success. Now Serko has over 40 dashboards and can capture millions of records every day, helping the business to make the right decisions.

Serko’s favorite aspects of InfluxDB are the integration with other tools, open source platform, performance, query language, and scalability. Even when querying millions of records, InfluxDB’s performance is unmatched. Due to all of these things, it was an easy decision for the company to choose InfluxDB. Everyone on the Engineering team was able to adopt it very quickly. Additionally, InfluxDB allowed Serko to give a few premium clients access to the recorded metrics so they were able to easily visualize information and see what was happening with their software.

Senior Software Engineer Darshit Pandya would like to see an online query tool with auto intelligence for the queries, along with some inbuilt formulas. However, he considers InfluxDB the best time series database in the industry for storing and retrieving data. It is an easy-to-learn and high-performing tool when you have to work with a data-driven mindset. It helps businesses to make the right decisions with telemetry data, while still keeping historical data. This product has been instrumental for Serko when marketing because they can use exact numbers and data for onboarding new clients and their teams.

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