Your success is our top priority. Let’s get you rolling.

The support services team at InfluxData delivers unmatched expertise in designing, deploying, and scaling distributed time series systems.

Support Program

Community Developer Support InfluxEnterprise InfluxCloud
Access to Documentation
Access to Community Support
Support for InfluxDB
Support for Telegraf
Support for Chronograf
Support for Kapacitor
Online Case Submission
# of Named Users 1 Named User Varies by license Varies by subscription
Support Hours Business Hours 8:00 a.m. to 8:00 p.m. Eastern Time 8:00 a.m. to 8:00 p.m. Eastern Time
$4,950/year Comes with license Comes with subscription
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Schema Consultation

Although InfluxEnterprise and InfluxCloud do not require a pre-defined schema, the right choices early on lead to better performance, reliability, and scalability over time. Our professional services team will look at the flow of your data to help you arrive at the right schema for your use case.

Migration Assistance

We have the expertise and utilities to help you migrate your existing data into InfluxEnterprise. Our experts can guide you through any migration process to ensure the process goes smoothly. With minimal downtime, no data loss, and maximum performance gain.

Performance Evaluation and Tuning

Enlist InfluxEnterprise and InfluxCloud experts to help you improve application performance and efficiency based on your system requirements. A Performance Evaluation and Tuning engagement is useful if you are looking to rapidly scale your application and looking for ways to reduce cost per write. Our experts can help you configure your data sources and your clusters for the appropriate throughput, reliability, and redundancy.

Want to learn more? We are here to help!

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