InfluxData Support
Support from InfluxData, the maker of InfluxDB and Flux.
InfluxData offers a full range of Support options across our product portfolio, each with different capabilities and service levels. Get self-service help and advice from the community or engage directly with the experts at InfluxData for general guidance, best practices or should you encounter an issue.
Open Source
| Community | |
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| Community forum |  |
| Slack | |
| InfluxData Help Desk Support (business hours) (*) | Optional $4,950/yr for one named user (limit of 5 cases per month) |
(*) developer support not for production. All cases are treated as severity 3.
InfluxDB Cloud
| Free Plan | Usage-Based Plan | Annual Plans | |
|---|---|---|---|
| Community forum | |
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| Slack | |
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| Cloud infrastructure monitored 24x7 (*) | |
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| InfluxData Help Desk Support (**) (business hours) | Not available | Contact Sales | Included |
| InfluxData Help Desk Support (**) (24x7) | Not available | Not available | Contact Sales |
(*) does not include support for questions about using, optimizing, or troubleshooting InfluxDB itself
(**) provides access to support engineers to help troubleshoot issues and answer questions about using and optimizing InfluxDB
InfluxDB Enterprise
| Gold | Platinum | |
|---|---|---|
| Community forum | |
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| Slack | |
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| InfluxData Help Desk Support (*) | Business Hours | 24x7 |
(*) Contact sales for InfluxDB Enterprise subscriptions purchased through the AWS, Google Cloud or Microsoft Azure Marketplaces.
Interested in buying support services? We are here to help!
Interested in learning more about InfluxData Services options? Contact [email protected]