InfluxData Support
Support from InfluxData, the maker of InfluxDB and Flux.
Get self-service help and advice
InfluxData offers a full range of Support options across our product portfolio, each with different capabilities and service levels. Get self-service help and advice from the community or engage directly with the experts at InfluxData for general guidance, best practices or should you encounter an issue.
Open Source
| Community | |
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| Community forum |  |
| Slack | |
InfluxDB Cloud
| Free Plan | Usage-Based Plan | Annual Plans | |
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| Community forum | |
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| Slack | |
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| Cloud infrastructure monitored 24x7 (*) | |
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| InfluxData Help Desk Support (**) (business hours) | Not available | |
Increased response times |
| InfluxData Help Desk Support (**) (24x7) | Not available | Not available | With qualifying annual plan |
(*) does not include support for questions about using, optimizing, or troubleshooting InfluxDB itself
(**) provides access to support engineers to help troubleshoot issues and answer questions about using and optimizing InfluxDB
InfluxDB Enterprise
| Gold | Platinum | |
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| Community forum | |
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| Slack | |
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| InfluxData Help Desk Support (*) | Business Hours | 24x7 |
(*) Contact sales for InfluxDB Enterprise subscriptions purchased through the AWS, Google Cloud or Microsoft Azure Marketplaces.
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Interested in learning more about InfluxData Services options? Contact [email protected]