InfluxData Support
Support from InfluxData, the maker of InfluxDB and Flux.
InfluxData offers a full range of Support options across our product portfolio, each with different capabilities and service levels. Get self-service help and advice from the community or engage directly with the experts at InfluxData for general guidance, best practices or should you encounter an issue.
Open Source
Community | |
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Community forum | |
Slack | |
InfluxData Help Desk Support (business hours) (*) | Optional $4,950/yr for one named user (limit of 5 cases per month) |
(*) developer support not for production. All cases are treated as severity 3.
InfluxDB Cloud
Free Plan | Usage-Based Plan | Annual Plans | |
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Community forum | |||
Slack | |||
Cloud infrastructure monitored 24x7 (*) | |||
InfluxData Help Desk Support (**) (business hours) | Not available | Contact Sales | Included |
InfluxData Help Desk Support (**) (24x7) | Not available | Not available | Contact Sales |
(*) does not include support for questions about using, optimizing, or troubleshooting InfluxDB itself
(**) provides access to support engineers to help troubleshoot issues and answer questions about using and optimizing InfluxDB
InfluxDB Enterprise
Gold | Platinum | |
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Community forum | ||
Slack | ||
InfluxData Help Desk Support | Business Hours | 24x7 |

Interested in buying support services? We are here to help!
Interested in learning more about InfluxData Services options? Contact [email protected]