InfluxData offers a full range of Support options across our product portfolio, each with different capabilities and service levels. Get self-service help and advice from the community or engage directly with the experts at InfluxData for general guidance, best practices or should you encounter an issue.
Open Source
| Community | |
|---|---|
| Community forum |  |
| Slack | |
| InfluxData Help Desk Support (business hours) | Optional $4,950/yr for one named user |
InfluxDB Cloud
| Free Plan | Usage-Based Plan | Annual Plans | |
|---|---|---|---|
| Community forum | | | |
| Slack | | | |
| Cloud infrastructure monitored 24x7 (*) | | | |
| InfluxData Help Desk Support (**) (business hours) | Not available | Optional Greater of $79/month OR 5% of monthly usage | Included |
| InfluxData Help Desk Support (**) (24x7) | Not available | Not available | Contact Sales |
(*) does not include support for questions about using, optimizing, or troubleshooting InfluxDB itself
(**) provides access to support engineers to help troubleshoot issues and answer questions about using and optimizing InfluxDB
InfluxDB Enterprise
| Gold | Platinum | |
|---|---|---|
| Community forum | | |
| Slack | | |
| InfluxData Help Desk Support | Business Hours | 24x7 |
Interested in buying support services? We are here to help!
Interested in learning more about InfluxData Services options? Contact [email protected]