Support from InfluxData, the maker of InfluxDB and Flux.
Get self-service help and advice
InfluxData offers a full range of Support options across our product portfolio, each with different capabilities and service levels. Get self-service help and advice from the community or engage directly with the experts at InfluxData for general guidance, best practices or should you encounter an issue.
|Free Plan||Usage-Based Plan||Annual Plans|
|Cloud infrastructure monitored 24x7 (*)|
|InfluxData Help Desk Support (**) (business hours)||Not available||Increased response times|
|InfluxData Help Desk Support (**) (24x7)||Not available||Not available||With qualifying annual plan|
(*) does not include support for questions about using, optimizing, or troubleshooting InfluxDB itself
(**) provides access to support engineers to help troubleshoot issues and answer questions about using and optimizing InfluxDB
(*) Contact sales for InfluxDB Enterprise subscriptions purchased through the AWS, Google Cloud or Microsoft Azure Marketplaces.