International Business Machines Corporation (IBM®  is an American multinational information technology company that produces and sells computer hardware, middleware and software. The company offers application, technology consulting and support, process design and operations, cloud, digital workplace, and network services, as well as business resiliency, strategy, and design solutions. Two specific examples of IBM® products include IBM® Cloud and IBM® Trusteer®. IBM® Cloud is a full stack cloud platform with over 170 products and services covering data, containers, AI, IoT, and blockchain. IBM® Trusteer® is a Boston-based computer security division of IBM®, responsible for a suite of security software.

Customer Success Story: IBM

IBM® uses InfluxDB for two distinct use cases.

InfluxDB for storing, graphing and exploring nmon data and stats

The IBM® Advanced Technology Support team uses InfluxDB for storing, graphing and exploring nmon data and stats captured from AIX and VIOS in JSON format. nmon is a stats gathering tool that has 600,000 downloads. InfluxDB is simple to install and quick to get running which makes it an ideal tool. The team at IBM® sees InfluxDB as a perfect Python client for injecting JSON data and allowing direct access to the data.

Using InfluxDB and Telegraf to monitor IBM Trusteer

IBM® Trusteer® products help detect and prevent the full range of attack vectors responsible for the majority of online, mobile and cross-channel fraud. IBM Trusteer products deliver a holistic, integrated cybercrime fraud prevention platform. This platform is based on four key principles to help prevent the root cause of fraud, improve the customer experience, reduce operational impact and utilize a global intelligence service. IBM Trusteer Pinpoint™ Detect now incorporates behavioral biometrics, patented analytics and machine learning for real-time cognitive fraud detection.

The IBM® Trusteer® product line needs to maintain high availability across their entire system in order to fulfill the promise of delivering full protection against online fraud. The team uses DevOps monitoring techniques driven by InfluxData’s InfluxDB and Telegraf. Specifically, they use Telegraf to collect operational metrics, store them in InfluxDB and present the metrics and events data to the operations department using a Grafana dashboard. The data collected is infrastructure and application performance data, that allows the Cloud Operations Department to monitor and maintain the whole system, which contains hundreds of virtual servers.

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