Customer Story:

Telefonica

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Telefonica success story

Telefónica, S.A. is a Spanish broadband and telecommunications provider with operations in Europe, Asia, and North, Central and South America. Operating globally, it is one of the largest telephone operators and mobile network providers in the world.

Telefonica I+D (Telefonica’s R&D center) started developing a system to give more metrics-based insights to their private customers about their projects. The ability to add any type of metric data (ticketing, work orders, alarms, etc.) to InfluxData’s InfluxDB, combined with Grafana annotations, proved vital in providing a consolidated view of all the relevant metrics data to Telefonica’s customers. For security purposes, Telefonica I+D needed to segregate the metrics data of each project into different databases with access granted to different users. Telefonica I+D has to manage many R&D projects in parallel, and it was key to monitor their DevOps to manage this process.

Faster R&D

Collecting more metrics and providing intelligent project insights

Improved customer experience

Entrusting clients with a consolidated view of relevant data

Better DevOps practices

Gaining observability into infrastructure and apps powering products and services

Technologies Used

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