Zoho Corporation is a cloud software suite containing SaaS applications that assist businesses in areas such as sales, marketing, help desk, finance, IT, custom solutions, business intelligence & analytics, email & office, project management, among others.
Zoho uses InfluxDB to record KPIs on user usage of the real-time chat application used in their platform. They began using InfluxDB by exploring the structure and usage of the _internal database. With the information made available by the _internal DB, the team at Zoho was able to better understand the cardinality of their data and provide analysis accordingly.
Real-time monitoring of SaaS apps
Three out of five Fortune 500 companies use their solutions
Better DevOps practices
Gained observability into the backend of their in-platform chat
Improved customer experience
Better analysis of product and services
Related Customer Stories