WideOpenWest is one of the US’ top broadband providers with over 3,000 employees. They aim to connect residential homes and businesses to the world with fast and reliable internet, TV and phone services. WOW! has over 1.9 million residential, business and wholesale customers spread across 14 markets, primarily in the Midwest and Southeast.
WOW! uses SNMP and Telegraf to collect network data from cable modems and metrics from VMs and containers; they use Kafka to stream all time-stamped data to InfluxDB. Kapacitor is used to send alerts to Slack, ServiceNow, and email. WOW! is using the purpose-built time series platform to collect, monitor, and alert on their entire service delivery network.
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600K +
Number of cable modems monitored on a 5-minute polling cycle
Improved signal quality
Continuously monitoring their fiber-to-node network
Reduced network downtime
Gained real-time alerting on upstream and downstream metrics
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